Frequently asked questions

Kiosc is a storefront platform for merchants across Africa. Pick a premium theme, add your products, connect a payment gateway, and go live on your own store link in minutes. No design or development work needed.

No. Every store gets a free subdomain (yourstore.kiosc.ng) as soon as you sign up. Connecting your own custom domain is optional, and 6 and 12 month Scale and Pro plans include a free .ng or .com.ng domain for the first year.

Yes. Every storefront and the merchant dashboard can be installed straight to a customer's or merchant's home screen, with offline support just like a native app.

Kiosc offers 3 plans: Grow, Scale and Pro. Each one is available monthly, or for 3, 6 or 12 months paid once, and each price is the total for that period with VAT included. See the full comparison in our pricing section.

Yes. Upgrades start straight away from your dashboard. A move to a smaller plan starts when your current paid period ends, and nothing in your store is deleted if you are over the smaller plan limits.

That depends on your plan, from 50 products on Grow up to 1,500 on Pro. You can upgrade anytime as your catalog grows.

You connect your own payment gateway account (like Paystack or Flutterwave). Customer payments settle directly to you. Kiosc never sits between you and your money or holds your funds.

Connecting your own domain is included on Pro. On Scale and Pro, 6 and 12 month subscriptions include a free .ng or .com.ng domain for the first year, which you can connect to your store. After the first year it renews at the standard domain price.

All plans include support, with faster response times on higher-tier plans. You can reach us anytime by opening a support ticket from your dashboard or through our contact page.

The fastest way is a support ticket from your merchant dashboard. Our team responds directly by email. You can also reach us at [email protected].